Job responsibilities of an IT specialist. Job Description of an IT Specialist Job Description of an IT Specialist


As Wikipedia writes, it is a document regulating the production powers and responsibilities of an employee.
Job Descriptions developed by the head of the department for his direct subordinates. Job descriptions for positions directly subordinate to him are approved by the head of the organization. For other positions, instructions are approved by the relevant deputies for the function. The first copy of the job description for each employee is kept in the personnel department, the second - with the head of the department, and the third - with the employee.
Job descriptions are developed in accordance with the regulations of the unit. A set of job descriptions covers all functions of the department and evenly distributes the workload between employees, taking into account their skill level. Each job description contains an unambiguous definition of what this work different from all other works. Responsibility for ensuring that the organization is fully equipped with job descriptions lies with the head of the HR department.
There is no standard regulating the content and procedure for developing a job description, and therefore each organization has the opportunity to independently create a description of a particular position.

We tried to collect and summarize a list of instructions that may be useful in the IT department and this is what we came up with:

Job responsibilities of the head of the IT department Download
Job responsibilities of a 1C programmer Download
Job responsibilities of a software engineer Download
System Administrator Responsibilities Download
Job responsibilities of a systems engineer Download
Job responsibilities of a webmaster (web programmer) Download
Job responsibilities of an information security engineer Download

Important! There are no clear rules and standards that regulate the list of responsibilities of each specialist; therefore, each organization has its own. Responsibilities in an IT department can vary greatly depending on the profile and size of organizations. In one, the head of the IT department manages two dozen people, in another he can work for an entire staff, in some places he is responsible for information security, in others he simply monitors the smooth operation of equipment.
You can use the instructions on this page as basic templates for creating your own job descriptions.


03.11.2013

This job description defines the functional duties, rights and responsibilities of a technical support specialist.

Sample job description for a specialist in the IT service and material support department of the information technology department

I. General provisions

This Job Description defines the areas of activity, job responsibilities, rights, responsibilities and relationships of the Specialist of the IT Service and Material Support Department of the Information Technology Department.
The specialist of the IT Service and Material Support Department (hereinafter referred to as the Specialist) is directly subordinate to the head of the IT Service and Material Support Department.
The admission, appointment and dismissal of a Specialist from his position is carried out by Order of the Chairman of the Board after approval of the candidacy in the prescribed manner.
In his activities, the Specialist is guided by the following documents:
- Legislation of Ukraine;
- Charter of the Company;
- Long-term development plan of the Company;
- Orders, directions and instructions General Director Companies;
- Internal labor regulations of the Company;
- Working Regulations regulating the implementation of the main functions of the Information Technology Department and the IT Service and Material Support Department;
- Instructions for record keeping;
- Regulations on the Information Technology Department;
- This Job Description.
A specialist must know and use in his work:
- Basic network technologies;
- Operating systems of the Windows family;
- Principles of building information systems;
- Principles of building communication systems;
- Rules and regulations of labor protection, safety, industrial sanitation and fire protection.
The specialist must have the following skills:
- Use of PC and application programs;
- Technical support for users;
- Repair and maintenance of computer and office equipment.
A person with at least 1 year of experience in the field of computer information technology is appointed to the position of Technical Support and Communications Specialist.

_________________________________________________________________.

II. Job responsibilities

Carry out current and future tasks of the Department.
Provide operational support to users.
Ensure the functionality or quick replacement of user equipment.
Develop proposals for the formation of plans for the long-term development of the Department.
Perform your duties, tasks and functions of the Department in a timely and efficient manner.
When organizing work on technical support of the Company’s structural divisions to ensure their effective operation in the local electronic network, the Specialist must:
- Perform work to service users of the Company’s local electronic network in the prescribed manner.
- Monitor the operation of office equipment common use(printers, copying equipment) and promptly take measures to repair it and supply consumables.
When organizing work to provide the Company’s structural divisions with the necessary computer, copying and other electronic office equipment, the Specialist must:
- Carry out work to analyze and summarize the needs of the Company’s structural divisions in computer, copying and other electronic office equipment.
- Develop proposals on the quality, quantity, composition and configuration of equipment necessary to automate the work of the Company’s structural divisions, and submit them for consideration by the Company’s management.
- Provide computers and copying equipment to the workplaces of Company employees in the prescribed manner.
- Organize the execution of work on maintenance computer equipment and copying equipment of the Company in the prescribed manner.
- Carry out work on upgrading computer equipment in the prescribed manner.
- Carry out selective monitoring of compliance with operating rules by users of computing, copying and other electronic office equipment.
When organizing work to provide the Company with telephone and other electronic communications, the Specialist must:
- Providing technical assistance and advice to the Company’s branches in organizing communications.
- Provide connection of telephone equipment to end users.
_________________________________________________________________.
_________________________________________________________________.

III. Rights
The specialist has the right:

Get acquainted with draft decisions of the Company's management concerning the activities of the Department.
Make proposals for improving work related to the duties provided for in this Job Description.
Make proposals for the development of documents regulating the activities of the Department in the prescribed manner.
Develop draft contracts and submit them to the Company management for approval.
In case of violation of the rules for operating hardware and software, raise the issue of taking disciplinary and other measures and sanctions against the perpetrators;
Obtain functions and access rights to information when working with a corporate automated information system, as defined by the “Instructions for ensuring the safety of trade secrets.”
Do not fulfill orders given orally without written or electronic approval from the head of the Information Technology Department.
_________________________________________________________________.
_________________________________________________________________.

IV. Responsibility

Monitoring the fulfillment of the duties assigned by this instruction to the Specialist is carried out by the Head of the IT Service and Material Support Department and/or the Head of the Information Technology Department.
The imposition of disciplinary sanctions for poor quality, untimely or dishonest performance of one’s duties is carried out on the basis of an order from the General Director.
In accordance with the distribution of rights and responsibilities established by this Job Description, the Specialist bears disciplinary responsibility for:
- Inadequate or untimely fulfillment of your job responsibilities provided for by this Job Description within the limits determined by the current labor legislation of Ukraine;
- Offenses committed in the course of carrying out their activities;
- Causing material damage to the Company - within the limits determined by the current labor, criminal and civil legislation of Ukraine;
- Failure to comply with decisions made by the Company’s management bodies on issues within the competence of the Specialist;
- Failure to comply with instructions and orders of the General Director and senior management relating to the activities of the Specialist;
- Disclosure of trade secrets;
- Disclosure of confidential information that became known in the course of official activities;
- Unreliability of information provided at the request of the Company’s management, as well as at the request of employees of other structural divisions of the Company, with the exception of cases related to the participation of the Company’s Internal Security Service.

I. General provisions

This instruction applies to a technical specialist in the information technology department of an enterprise and is developed in accordance with:
- Qualification directory for positions of managers, specialists and other employees.
Resolution of the Ministry of Labor and Social Development of the Russian Federation dated August 21, 1998 No. 37 (as amended on 01/02/00).
1.1. This job description defines the functional duties, rights and responsibilities of a technical support specialist.
1.2. A person with at least 2 years of experience in a similar position is appointed to the position of technical support specialist.
1.3. A technical support specialist is appointed and dismissed by order of the director of the enterprise.
1.4.The technical support specialist reports directly to the boss
information technology support department.
1.5.The main performance indicators are:
1.5.1. organization of uninterrupted operation of peripheral equipment:
printers, multifunctional devices, print servers, faxes, telephones,
scanners, copiers, monitors, keyboards, mice, etc.;
1.5.2. Restoring the functionality of IT hardware and equipment within the time limits specified in the “Access Level Agreement”;
1.5.3. maintaining the cable network system (SCS) of your branch in order;
1.5.4.organization of warranty repair of computer equipment;
1.5.5. timely replenishment of the reserve of consumables and equipment;
1.5.6. Formation of a procurement budget for the month, no later than the 25th day of each month;
1.5.7. Formation of a procurement budget for the week, no later than Wednesday of each week.

II. Job responsibilities

Technical Support Specialist:
2.1. Supports the operation of user workstations.
2.2. Conducts routine maintenance of equipment.
2.3. Monitors the performance of software on user workstations.
2.4. Organizes the purchase and receipt of equipment with the preparation of the necessary documents.
2.5. Monitors the availability and operational status of anti-virus systems.
2.6. Plans and implements a security strategy to protect data and shared network resources, including folders, files, and printers.
2.7. Plans and implements a strategy to audit network events to detect and resolve security violations. Manages resources and controls their use.
2.8. Schedules and performs regular backups to ensure rapid recovery of critical data.
2.9. Plans, creates, and maintains user and group accounts to ensure that each user can log on to the network and have access to needed resources.
2.10. Monitors the standardization of software and equipment of user workstations. Removes software not approved by the IT department. Together with the system administration group, develop a standard set of software. Conduct preliminary testing.
2.11.Accepts requests for maintenance of services (Help Desk). Performs them according to established regulations.
2.12. Maintains equipment records in 1C in accordance with established regulations. Conducts inventory according to department orders.
2.13. Moves equipment between employees, warehouses and branches.
2.14. Accepts applications for the purchase of equipment (“IT Application”). Checks that they are filled out correctly and that the necessary approvals are available.
2.15. Installs, configures, maintains everything in working order software products, used in the branch.
2.16. Performs other work varying degrees difficulties associated with the functioning of a computer system and applied mathematics. provision
2.17. Brings his innovations, comments and suggestions regarding the work of the IT department to the head of the IT support department.
2.18. Plans his work and reports promptly to the head of the IT support department.
2.19. Carry out orders from the Head of the IT Department and the Head of the IT Support Department.
2.20. Coordinates work plans with the head of the IT support department.
2.21. Improves his professional level with the help of special courses, senior system administrator, as well as self-study.
2.22.Improves the computer literacy of company employees. Participates in the development of instructions and training of company employees.

A technical support specialist has the right to:
3.1. Get acquainted with the draft decisions of the enterprise management concerning its activities;
3.2. Submit proposals for improvement of work related to the responsibilities provided for in this instruction for consideration by management;
3.3. Demand and receive information and documents from all structural divisions of the enterprise on issues within its competence;
3.4. Require the management of the enterprise to provide assistance in the performance of their official duties and rights.
3.5. Make proposals for improving the quality management system;
3.6. Participate in activities aimed at correcting and preventing inconsistencies in the quality management system.

IV. Responsibility

The Technical Support Specialist is responsible for:
4.1. For failure to perform (improper performance) of one’s job duties as provided for in this job description, within the limits determined by the current labor legislation of the Russian Federation.
4.2. For committing an offense in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage - within the limits determined by the current labor, criminal and civil legislation of the Russian Federation.
4.4. For untimely and poor-quality execution of documents on behalf of the director of the enterprise, improper record keeping in accordance with current rules and instructions, as well as the use of information by department employees for non-official purposes.

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Job description of a specialist in the Information Technology Department.

General provisions:

Job title:

  • Chief specialist of the Information Technology Department.

Accountable:

  • Director of the organization.

Department name:

  • Information Technology Department.

Main functions for this position:

  • Responsible for clear and effective work information infrastructure of the organization;
  • Responsible for the implementation of information security of the organization;
  • Responsible for coordinating the work of employees of the automation department and other departments of the organization;
  • Monitoring the performance of computers and computer peripherals;
  • Help, ongoing guidance and user training;
  • Development and implementation of proposals for the development and improvement of software;
  • Creation of a system for automating the collection, control, consolidation and storage of information about the organization’s activities;
  • Information exchange with third parties;
  • Information-analytical and normative-reference support for the organization’s activities.

Features of the position:

  • Higher education;
  • At least two years of work experience;
  • Professional knowledge and skills in handling computer equipment, knowledge and skills of a programmer;
  • The ability to concentrate, despite frequent distractions, and to work on several problems simultaneously is required;
  • Ability to not lose sight of small details;
  • Must be able to withstand intense work under stressful conditions;
  • Must have a good level of skills in work organization, decision making, working with people and communication when working with employees of the organization and clients.

Scope of management work: —

Number of controlled persons: —

External contacts:

  • tax and other regulatory authorities (in accordance with the law), clients.

Internal contacts:

  • management, department accounting and reporting, active and passive operations departments.

Level of competence in decision making:

Consequences of errors:

  • Errors in the performance of duties can lead to conflict situations between the organization and clients, to material and moral losses of the organization and clients.

Access to confidential information:

Primary activity:

  • Installation and maintenance of computer equipment: servers and workstations, peripheral equipment and office equipment ( printers, scanners, etc.);
  • Purchase, modernization and maintenance of computer equipment, software installation;
  • Distribution of computing power between servers and workstations;
  • Checking the condition of office equipment and computer peripherals;
  • Planning of purchases of consumables;
  • Correcting minor breakdowns or organizing repairs for serious faults;
  • Local area network administration;
  • Monitoring the status of the network topology and the technical condition of the network infrastructure ( cables, network adapters, routers, hubs);
  • Control over the interface of communication systems with computer technology ( operation of electronic PBX, modems, leased lines and other communication systems);
  • Planning and ensuring measures to comply with computer security;
  • Distribution of user access rights on servers in accordance with their job responsibilities;
  • Planning and implementation of measures to prevent unauthorized access of unauthorized persons to the organization’s information infrastructure;
  • Planning and implementation of measures to prevent intentional and unintentional inappropriate use of computer equipment by employees of the organization;
  • Planning and implementation of measures to backup the organization’s information;
  • Monitoring the relevance of databases: Restoring system functionality after failures;
  • Maintaining the necessary archive: daily archive ( ) and cumulative archive ( on the server and a copy on removable media);
  • Maintenance of software for analyzing accounting information and generating reports;
  • Contacts with employees of automation departments of control structures ( tax authorities, etc.) to clarify controversial issues;
  • Training and consultation of organization employees with office software;
  • Maintaining a current level of knowledge in the use and operation of office equipment among users.

Discussion/agreement between the employee and the management representative:

  • I hereby certify that I have received a copy of the above job description and have had the opportunity to discuss this job description with a management representative prior to obtaining approval: and I agree to the requirements of this job description without reservation.

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I. General provisions
This instruction applies to a technical specialist in the information technology department of an enterprise and is developed in accordance with:
— Qualification directory for positions of managers, specialists and other employees.
Resolution of the Ministry of Labor and Social Development of the Russian Federation dated August 21, 1998 No. 37 (as amended on 01/02/00).
1.1. This job description defines the functional duties, rights and responsibilities of a technical support specialist.
1.2. A person with at least 2 years of experience in a similar position is appointed to the position of technical support specialist.
1.3. A technical support specialist is appointed and dismissed by order of the director of the enterprise.
1.4.The technical support specialist reports directly to the boss
information technology support department.
1.5.The main performance indicators are:
1.5.1. organization of uninterrupted operation of peripheral equipment:
printers, multifunctional devices, print servers, faxes, telephones,
scanners, copiers, monitors, keyboards, mice, etc.;
1.5.2. Restoring the functionality of IT hardware and equipment within the time limits specified in the “Access Level Agreement”;
1.5.3. maintaining the cable network system (SCS) of your branch in order;
1.5.4.organization of warranty repair of computer equipment;
1.5.5. timely replenishment of the reserve of consumables and equipment;
1.5.6. Formation of a procurement budget for the month, no later than the 25th day of each month;
1.5.7. Formation of a procurement budget for the week, no later than Wednesday of each week.
II. Job responsibilities
Technical Support Specialist:
2.1. Supports the operation of user workstations.
2.2. Conducts routine maintenance of equipment.
2.3. Monitors the performance of software on user workstations.
2.4. Organizes the purchase and receipt of equipment with the preparation of the necessary documents.
2.5. Monitors the availability and operational status of anti-virus systems.
2.6. Plans and implements a security strategy to protect data and shared network resources, including folders, files, and printers.
2.7. Plans and implements a strategy to audit network events to detect and resolve security violations. Manages resources and controls their use.
2.8. Schedules and performs regular backups to ensure rapid recovery of critical data.
2.9. Plans, creates, and maintains user and group accounts to ensure that each user can log on to the network and have access to needed resources.
2.10. Monitors the standardization of software and equipment of user workstations. Removes software not approved by the IT department. Together with the system administration group, develop a standard set of software. Conduct preliminary testing.
2.11.Accepts requests for maintenance of services (Help Desk). Performs them according to established regulations.
2.12. Maintains equipment records in 1C in accordance with established regulations. Conducts inventory according to department orders.
2.13. Moves equipment between employees, warehouses and branches.
2.14. Accepts applications for the purchase of equipment (“IT Application”). Checks that they are filled out correctly and that the necessary approvals are available.
2.15. Installs, configures, and maintains all software products used in the branch.
2.16. Performs other work of varying degrees of complexity related to the functioning of a computer system and applied mathematics. provision
2.17. Brings his innovations, comments and suggestions regarding the work of the IT department to the head of the IT support department.
2.18. Plans his work and reports promptly to the head of the IT support department.
2.19. Carry out orders from the Head of the IT Department and the Head of the IT Support Department.
2.20. Coordinates work plans with the head of the IT support department.
2.21. Improves his professional level with the help of special courses, senior system administrator, as well as self-study.
2.22.Improves the computer literacy of company employees. Participates in the development of instructions and training of company employees.
III. Rights
A technical support specialist has the right to:
3.1. Get acquainted with the draft decisions of the enterprise management concerning its activities;
3.2. Submit proposals for improvement of work related to the responsibilities provided for in this instruction for consideration by management;
3.3. Demand and receive information and documents from all structural divisions of the enterprise on issues within its competence;
3.4. Require the management of the enterprise to provide assistance in the performance of their official duties and rights.
3.5. Make proposals for improving the quality management system;
3.6. Participate in activities aimed at correcting and preventing inconsistencies in the quality management system.
IV. Responsibility
The Technical Support Specialist is responsible for:
4.1. For failure to perform (improper performance) of one’s job duties as provided for in this job description, within the limits determined by the current labor legislation of the Russian Federation.
4.2. For committing an offense in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage - within the limits determined by the current labor, criminal and civil legislation of the Russian Federation.
4.4. For untimely and poor-quality execution of documents on behalf of the director of the enterprise, improper record keeping in accordance with current rules and instructions, as well as the use of information by department employees for non-official purposes.

Job description of a specialist in the Information Technology Department.

Access to confidential information:

Primary activity:

  • Installation and maintenance of computer equipment: servers and workstations, peripheral equipment and office equipment (printers, scanners, etc.);
  • Purchase, modernization and maintenance of computer equipment, software installation;
  • Distribution of computing power between servers and workstations;
  • Checking the condition of office equipment and computer peripherals;
  • Planning of purchases of consumables;
  • Correcting minor breakdowns or organizing repairs for serious faults;
  • Local area network administration;
  • Monitoring the status of the network topology and the technical condition of the network infrastructure (cables, network adapters, routers, hubs);
  • Control over the interface of communication systems with computer equipment (operation of electronic telephone exchange, modems, leased lines and other communication systems);
  • Planning and ensuring measures to comply with computer security;
  • Distribution of user access rights on servers in accordance with their job responsibilities;
  • Planning and implementation of measures to prevent unauthorized access of unauthorized persons to the organization’s information infrastructure;
  • Planning and implementation of measures to prevent intentional and unintentional inappropriate use of computer equipment by employees of the organization;
  • Planning and implementation of measures to backup the organization’s information;
  • Monitoring the relevance of databases: Restoring system functionality after failures;
  • Maintaining the necessary archive: daily archive (on the server and a copy on removable media) and cumulative archive (on the server and a copy on removable media);
  • Maintenance of software for analyzing accounting information and generating reports;
  • Contacts with employees of automation departments of control structures (tax authorities, etc.) to clarify controversial issues;
  • Training and consultation of organization employees with office software;
  • Maintaining a current level of knowledge in the use and operation of office equipment among users.

Discussion/agreement between the employee and the management representative:

  • I hereby certify that I have received a copy of the above job description and have had the opportunity to discuss this job description with a management representative prior to obtaining approval: and I agree to the requirements of this job description without reservation.

If the documents were useful, please give them a “like”:

874 General provisions

874.1 This job description is the main regulatory and organizational document establishing the functions, rights and obligations, responsibilities of an information technology specialist, regulating the organization of his activities, the procedure for business interaction with officials of structural divisions of XXX.

874.2 This job description is a document of direct effect, comes into force from the date of approval and is mandatory for execution by the employee from the moment of familiarization with signature.

874.3 Appointment to a position and dismissal from a position are carried out by order of the director of branch XXX.

874.4 The information technology specialist is directly subordinate to the leading information technology specialist, or, in his absence, to the head of the information technology department of the branch “XXX - XX” (________) XXX.

874.5 The information technology specialist is functionally subordinate to the deputy head of DIT for branch development.

1.6 An information technology specialist may replace the leading information technology specialist of the information technology department of the branch during his absence.

875 Goals and job responsibilities

875.1 The activities of an information technology specialist are aimed at achieving the following goals:

875.1.1 User support in the branch;

875.1.2 Ensuring the operation of the local computer network of the branch;

875.1.3 Ensuring the operation of IT equipment, including computers, printers, scanners, network devices (hubs, bridges, switches, etc.)

875.1.4 Ensuring the operation of standard system software (operating systems, office software products, other products developed outside the enterprise and used as standard software);

875.2 To achieve established goals, an information technology specialist performs the following duties:

875.2.1 Conducts preventive work on IT equipment;

875.2.2 Carries out the commissioning, repair and modernization of IT equipment;

875.2.3 Participates in setting tasks for work carried out by a third party installation work on expansion and reorganization of the local computer network;

875.2.4 Installs, configures and updates operating systems, office applications, and other standard software;

875.2.5 Consults users on the operation of IT equipment and software installed at their workplaces;

875.2.6 Fulfills user requests in the branch.

876 Performance evaluation indicators

The activities of an information technology specialist are assessed based on the following indicators:

3.1 Accuracy, quality and timely execution of received requests from departments, absence of user complaints;

3.2 Execution of individual work plans.

877 General corporate standards

The activities of an information technology specialist are regulated by general corporate standards reflected in the following documents:

877.1 Internal labor regulations;

877.2 Enterprise standard “Business etiquette. Corporate dress code standard"

877.6 Regulations on the protection of personal data of employees XXX;

877.7 Regulations on the information technology department (ITO) of the XXX branch;

877.8 This job description.

An information technology specialist has the following rights necessary to perform his functional duties:

5.1 Receive any information required to perform your tasks from the management and employees of the XXX branch;

5.2 Independently assess the feasibility and technical feasibility of making changes to the configuration of computer equipment and system software settings.

879 Responsibility

The information technology specialist is personally responsible to the director of the branch for failure to fulfill or improper performance of his functional duties in achieving established goals, as well as improper use of the rights granted to him:

— in accordance with the current labor legislation of the Russian Federation, internal regulatory documents, employment contract the employee bears disciplinary liability;

— in accordance with the agreement on full individual financial liability, the employee bears financial responsibility.

880 Requirements for an employee when hiring

881 Dictionary of special terms and abbreviations

The instructions fully reflect the content and specifics of the activities of this official.

882 Familiarization sheet

I have read the job description and accept obligations to comply with the performance standards established therein. I received a copy of the job description.

Job description of an operation specialist in an IT company

I APPROVED

CEO

CJSC Quorum Telecom

Kovrigin A.V.

""__________200 g.

Job description

Operations Specialist

(Job title)

1. General Provisions

1.1 This job description defines the functional duties, rights and responsibilities of the Operations Specialist.

1.2 An operation specialist is appointed and dismissed in accordance with the procedure established by current labor legislation by order of the General Director.

1.3 The Operations Specialist reports directly to the Group Leader; during the absence of the specified superior person, the employee reports to the person replacing the Group Leader.

1.4 The operating specialist in his work is guided by:

  • orders and instructions of the Company’s management;
  • current regulatory and regulatory documents, operating instructions and other technical documentation for the systems being serviced;
  • internal labor regulations;
  • regulations on the division;
  • this job description;
  • other internal regulatory documents of the Company.

1.5 An employee who has:

  • education not lower than secondary;
  • meeting the qualification requirements set out in clause 3;
  • Practical experience in the field of software development, testing and maintenance for more than 1 year.

2. Job responsibilities

2.1 The Operations Specialist is responsible for the performance and results of the following basic functions:

  • monitoring the functioning of the AS, detection and prompt elimination of failures in the functioning of the AS;
  • registration of service requests from AS users in the Operation Log;
  • registration in the Operation Log and on the Notice Board of malfunctions in the functioning of the AC;
  • identifying problems and generating responses to user requests;
  • performing routine checks of the functioning of the NPP;
  • recording the results of routine checks in the Operation Log;
  • identification of failures in the functioning of the AS;
  • identifying the causes of failures in the functioning of the AS;
  • prompt elimination of failures in the functioning of the AS;
  • generation of explanatory notes on failures in the operation of the AS;
  • escalating critical issues to management;
  • consulting clients on the use and operation of the software;
  • analysis of the functioning of the AS with the generation of reports based on the results of the analysis;
  • carrying out work on commissioning the software;
  • participation in the development of operational documentation for software.

3. Qualification requirements

3.1 The operating specialist must have the skills and know:

  • Windows family of operating systems;
  • knowledge of the UNIX operating system;
  • Structured Query Language (SQL);
  • software for communication and information exchange;
  • programming skills in one of the high-level languages;

3.2 The operation specialist must have experience working as a software consultant, implementer or network administrator.

3.3 The operating specialist must be proficient foreign language(English) to the extent necessary to read technical documentation.

3.4 An operation specialist must have the following business and personal qualities:

  • discipline and diligence;
  • responsibility;
  • communication skills;
  • goodwill;
  • analytic skills;
  • desire and ability to learn new things;
  • high efficiency;
  • effectiveness;
  • stress resistance.

4.1 The operating specialist has the right:

  • accept independent decisions when choosing ways to perform assigned work;
  • request from developers, testers and technical writers all the necessary information on the functioning of the system;
  • participate in meetings to identify the causes of software failures;
  • make proposals to improve the quality and operational characteristics of the serviced software;
  • make proposals to improve the efficiency and quality of work, including the automation of procedures;
  • take appropriate actions to eliminate the causes that create obstacles to the implementation of their functional duties;
  • undergo training at the company's expense in courses to improve professional knowledge;
  • make proposals to senior management to improve work related to functional responsibilities and the entire Company as a whole.

5. Responsibility

5.1 The operating specialist is responsible for:

  • improper performance of one's official duties;
  • poor quality or incomplete performance of regulatory functions;
  • untimely, incomplete and low-quality performance of work;
  • incorrect and (or) incomplete use of granted rights;
  • failure to comply with secrecy and confidentiality requirements for official information;
  • failure to comply with orders, instructions of the General Director and immediate management;
  • failure to comply with safety regulations, fire safety regulations and internal regulations;
  • causing material damage - within the framework of current labor, criminal and civil legislation.

6. Relationships

6.1 The operating specialist in his activities interacts with:

  • Head of the Operations Group and Head of the Department;
  • department employees;
  • software development groups, with testers and technical writers on the functioning of the software, identifying and resolving failures in the functioning of the software;
  • representatives of the UPU on the provision of payment acceptance services and to provide consultations on individual payments;
  • IT services of the Customer to coordinate the timing of work on updating the software, on issues of quality of service provision, as well as for horizontal escalation of failures in the IT infrastructure.

7. Working conditions

7.1 The operating mode of the Operation Specialist is determined in accordance with the Internal Labor Regulations.

The job description was developed in accordance with the Regulations on the unit.

AGREED

Head of Personnel Services

IT Department Job Descriptions

A job description, as Wikipedia writes, is a document regulating the production powers and responsibilities of an employee.
Job descriptions are developed by the head of the unit for his direct subordinates. Job descriptions for positions directly subordinate to him are approved by the head of the organization. For other positions, instructions are approved by the relevant deputies for the function. The first copy of the job description for each employee is kept in the personnel department, the second - with the head of the department, and the third - with the employee.
Job descriptions are developed in accordance with the regulations of the unit. A set of job descriptions covers all functions of the department and evenly distributes the workload between employees, taking into account their skill level. Each job description contains an unambiguous definition of how this job differs from all other jobs. Responsibility for ensuring that the organization is fully equipped with job descriptions lies with the head of the HR department.
There is no standard regulating the content and procedure for developing a job description, and therefore each organization has the opportunity to independently create a description of a particular position.

We tried to collect and summarize a list of instructions that may be useful in the IT department and this is what we came up with:

Job responsibilities of the head of the IT department

Job responsibilities of a 1C programmer

Job responsibilities of a software engineer

System Administrator Responsibilities

Job responsibilities of a systems engineer

Job responsibilities of a webmaster (web programmer)

Job responsibilities of an information security engineer

Important! There are no clear rules and standards that regulate the list of responsibilities of each specialist; therefore, each organization has its own. Responsibilities in an IT department can vary greatly depending on the profile and size of organizations. In one, the head of the IT department manages two dozen people, in another he can work for an entire staff, in some places he is responsible for information security, in others he simply monitors the smooth operation of equipment.
You can use the instructions on this page as basic templates for creating your own job descriptions.

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